Welcome to Avenue Sale Store! We’re here to make your shopping experience as cozy and stress-free as our clothing. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help!

Product Questions

What types of clothing do you offer?
We specialize in comfortable and stylish apparel, including loungewear, pajama sets, nightgowns, robes, tops, sweaters, and maternity clothing. Our collections are designed to blend comfort with everyday elegance, perfect for relaxing at home or adding a touch of coziness to your wardrobe.
Do you have maternity options?
Yes! We offer a dedicated Maternity Clothing collection that focuses on comfort and flexibility, ensuring you feel supported and stylish during pregnancy.
Are your products true to size?
Our items are designed with a relaxed fit for ultimate comfort. We recommend checking our size guide (available on product pages) for accurate measurements. If you’re between sizes, we suggest sizing up for a looser feel.

Shipping & Delivery

How long does shipping take?
Orders are processed within 1-2 business days. After that, delivery times depend on your chosen method:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx, with tracking.
– Free Shipping (orders over $50): 15-25 business days via EMS.
Please note, we do not ship to Asia or select remote areas.
Do you offer international shipping?
We ship worldwide, excluding Asia and certain remote locations. During checkout, enter your address to confirm availability.
Can I track my order?
Absolutely! Once your order ships, we’ll email you a confirmation with tracking information so you can follow its journey to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original condition, and with tags attached. For details on how to initiate a return, please contact our customer service team at [email protected].
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on intimate apparel or items that have been worn or washed. If you receive a defective product, contact us immediately for assistance.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster shopping in the future.
Is my payment information secure?
Yes! We use encrypted payment processing to keep your details safe. We never store sensitive information like credit card numbers on our servers.

General Inquiries

Where is Avenue Sale Store based?
We’re located at 32 Royal Dr, Louisville, US 40214, and we’re dedicated to bringing you cozy fashion from the heart of the US.
How can I contact customer service?
Reach us anytime at [email protected]. We aim to respond within 24 hours and are here to help with any questions or concerns.

Thank you for choosing Avenue Sale Store—where comfort meets style! Explore our collections to find your new favorite outfit today.

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