At Avenue Sale Store, we want you to feel completely comfortable with your purchase – both in our cozy clothing and in our shopping experience. If for any reason you’re not satisfied with your order, we’re here to help make things right.
Quick Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and with original tags
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
Our Return & Exchange Process
Contact us within 15 days of receiving your order. Use the template below to send your return or exchange request to our customer service team.
We’ll review your request and email you within 2 business days with instructions and a return authorization number.
Carefully pack the items in their original condition with all tags attached. Include your return authorization number inside the package.
Mail your package to our return address using a trackable shipping method. We recommend keeping your shipping receipt until your return is processed.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Avenue Sale Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date Ordered]
- Items to Return/Exchange: [List items with sizes/colors]
- Reason for Return/Exchange: [Please specify]
Please let me know the next steps and provide the return authorization number.
Thank you,
[Your Full Name]Refund Information
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to appear in your PayPal account
Please note that shipping fees are non-refundable unless the return is due to our error or defective products.
Non-Returnable Items
To ensure the comfort and safety of all our customers, we cannot accept returns on the following items:
- Items that have been worn, washed, or altered
- Products without original tags or packaging
- Personal hygiene items (if applicable)
- Items damaged due to customer misuse or improper care
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead. Exchanges follow the same process as returns and must meet all return conditions.
Need Help?
Our customer service team is here to ensure your experience with Avenue Sale Store is as comfortable as our loungewear. Don’t hesitate to reach out with any questions about returns or exchanges.
Email: [email protected]
Address: 32 Royal Dr, Louisville, US 40214
Response Time: Within 2 business days
Thank you for choosing Avenue Sale Store. We’re committed to making sure you feel comfortable in our clothing and confident in our service.